Privacy policy

Studio Lume Supplies ABN 66 321 201 820 (“Studio Lume Supplies”, “we”, “us”, or “our”) operates this website and online store, including all related information, content, features, tools, products and services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise interact with us.

Our store is powered by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and Services.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual.

Depending on how you interact with our Services, we may collect the following categories of personal information:

a) Information you provide to us

Name
Billing and shipping address
Email address
Phone number
Order details and purchase history
Communications with us (including emails and support enquiries)

b) Payment information

Payments are processed securely by third-party payment providers. We do not store full credit card details. Payment providers may collect transaction and payment information in accordance with their own privacy policies.

c) Automatically collected information

When you visit our website, we may automatically collect:

IP address
Device and browser information
Log data
Pages viewed, clicks, scrolling behaviour, and interaction data

d) Analytics, heatmaps & session replay

We use third-party analytics tools to better understand how visitors interact with our website. These tools may collect information such as page interactions, scrolling behaviour, device information, and navigation patterns to help us improve the Services. Where possible, this information is collected and used in an aggregated and anonymised form.

2. How We Collect Personal Information

We collect personal information:

Directly from you when you place an order, create an account, contact us, or otherwise provide information
Automatically through cookies and similar technologies when you use our website
From Shopify and third-party service providers who assist us in operating our business

3. How We Use Your Personal Information

We use personal information for the following purposes:

To provide and operate the Services, including processing orders, payments, shipping, returns, and customer support
To communicate with you, including order confirmations, updates, and responding to enquiries
To improve and optimise our Services, including analysing website performance and user behaviour
For marketing and promotional purposes, where permitted by law (you may opt out at any time)
For security and fraud prevention, including protecting against unauthorised transactions and misuse of our Services
To comply with legal obligations and enforce our Terms of Service and other policies

4. Disclosure of Personal Information

We may disclose your personal information to third parties where necessary, including:

Shopify, which hosts our online store and processes data on our behalf
Payment processors, shipping providers, and fulfilment partners
Analytics and marketing service providers
Professional advisers, regulators, or authorities where required by law
Third parties involved in a business transaction, such as a merger or sale of assets

We do not sell your personal information.

5. Shopify & Third-Party Services

Our Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve its platform.

Your information may be shared with Shopify and other third-party service providers located outside Australia, including in countries such as the United States, to operate and support the Services.

For more information about how Shopify handles personal information, please refer to Shopify’s Privacy Policy at:
https://privacy.shopify.com

6. Cookies & Similar Technologies

We use cookies and similar technologies to operate, analyse, and improve our Services. You can manage or disable cookies through your browser settings; however, some features of the Services may not function properly without them.

7. Data Security & Retention

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate personal information
Request deletion of personal information, subject to legal requirements
Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

9. Children’s Privacy

Our Services are intended for use by adults and trained beauty professionals only. We do not knowingly collect personal information from individuals under the age of 18.

10. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or business operations. The updated version will be posted on our website with a revised “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, please contact us:

Studio Lume Supplies
📧 info@studiolume.com.au
📍 Unit 1 / 31 First Street, Holmview QLD 4207, Australia